PENALTIES FOR NON-COMPLIANCE

​WAPA may impose penalties if a customer fails to submit an acceptable plan, or if customer actions are inconsistent with their submitted plan. Upon receiving a written penalty notice from WAPA, the customer has 30 days to provide evidence of good faith to comply.

I.   PENALTIES INCLUDE:

  • 10 percent surcharge on monthly invoice until deficiencies are remedied, or 12 months are passed
  • No immediate surcharge if the customer files an appeal.
  • 20 percent surcharge for next 12 months
  • 30 percent surcharge thereafter
  • After first 12 months, WAPA may reduce power delivery by 10 percent

When deficiencies are resolved, WAPA will cease penalties at the beginning of next full billing period

  • Penalties for MBAs and Cooperatives
  • If only one member is incompliant, penalties will be imposed on a pro rata basis

    WAPA will make every effort to assist customers in complying with IRP requirements

    II.  APPEAL PROCESS:

    • Customer may submit an appeal to WAPA in writing at any time
    • Regional manager will respond within 45 days
    • Customer may appeal to Administrator if not satisfied at regional level
    • WAPA Administrator will respond within 30 days
    • WAPA may use alternative dispute resolution
    • No penalties will be imposed during the appeal process

    Training table of contents

    Overview Rules for submitting an IRP​ Periodic customer review
    Selecting the right report for your utility IRP and alternative plan checklists Reporting deadlines
    Approval Criteria ​ Annual updates Penalties for non-compliance

     

    Last modified on August 16th, 2023