​WAPA may impose penalties if a customer fails to submit an acceptable plan, or if customer actions are inconsistent with their submitted plan. Upon receiving a written penalty notice from WAPA, the customer has 30 days to provide evidence of good faith to comply.

I.   Penalties include:

• 10 percent surcharge on monthly invoice until deficiencies are remedied, or 12 months are passed

• No immediate surcharge if the customer files an appeal.

• 20 percent surcharge for next 12 months
• 30 percent surcharge thereafter
• After first 12 months, WAPA may reduce power delivery by 10 percent

When deficiencies are resolved, WAPA will cease penalties at the beginning of next full billing period

• Penalties for MBAs and Cooperatives

• If only one member is incompliant, penalties will be imposed on a pro rata basis

WAPA will make every effort to assist customers in complying with IRP requirements

II.  Appeal Process:

• Customer may submit an appeal to WAPA in writing at any time
• Regional manager will respond within 45 days
• Customer may appeal to Administrator if not satisfied at regional level
• WAPA Administrator will respond within 30 days
• WAPA may use alternative dispute resolution
• No penalties will be imposed during the appeal process

 Training table of contents