SharePoint
      WAPA.gov
WAPA » About » The Source » Customer News

Customer News

The Source displays operational data and financial information in one convenient location as part of our commitment to transparency. Send comments, questions and suggestions for content to TheSource@wapa.gov.

Western Area Power Administration is committed to evolving our communication standards to better meet our customers' needs. In addition to the open and transparent information related to our operational choices and capital planning efforts available on The Source, this page provides updates, alerts and news on topics of interest to customers.   

Customer advisories

10/18/17: WAPA makes return to Treasury, lowers unobligated balances

10/13/17: CRSP MC office is moving Oct. 23

09/22/17: Mountain West announces next step to potential SPP membership

09/20/17: WAPA to support power restoration in U.S. Virgin Islands

09/01/17: Update: WAPA's Creditworthiness procedures available

06/26/17: Update: WAPA purchase card corrective actions

06/26/17: LAP, SLCA/IP customer update on FRN process for negotiations with SPP​​ (pdf)

05/22/17: Banner water year increases hydropower benefit

05/19/17: WAPA providing additional hydropower to customers

05/18/17: WAPA testifies on proposed transparency act​

05/04/17: WAPA announces proposed rate reductions for Pick-Sloan​

05/02/17: ​​WAPA helps tribal customer avoid rate increase

04/24/17: WAPA selects platform for PRS upgrade

04/17/17: Reliability: Studying, coordinating operations 

04/18/17: GAO closes out report on WAPA unobligated balances

03/23/17: MRO issues compliance final audit report on WAPA

03/22/17: The Source turns 1

01/06/17:  Mountain West electricity providers explore RTO options

See full Newsroom.

CUSTOMER CIRCUIT​

Check out our Customer Circuit, a quarterly magazine provided electronically for customers.

  • Letter from the CFO
  • Understanding budget vs. rates and repayment
  • Technology for managing outages
  • Asset management supports capital projects
  • Budgeting for the future

See past Customer Circuit editions.

CUSTOM​ER SERVICES SURVEY results


​In December 2015, Western Area Power Administration launched a Customer Services survey, seeking feedback from CEOs and top leaders from our customers, generating agencies and customer representative organizations. When developing our Strategic Roadmap in 2013 and 2014, we identified the value in learning more about customer needs across WAPA, and if those needs may change as industry evolves. We also wanted to gauge customer satisfaction and evaluate use of the services we currently provide.  

Learn more about the Customer Services survey results. WAPA's leadership councils are reviewing the survey results and identifying any next steps. 

Contact Erin Green at 720-962-7016 with any questions about the survey.​

Page Last Updated: 10/18/2017 4:12 PM