In December 2015, Western Area Power Administration launched a Customer Services survey, seeking feedback from CEOs and top leaders from our customers, generating agencies and customer representative organizations. When developing our Strategic Roadmap in 2013 and 2014, we identified the value in learning more about customer needs across WAPA, and if those needs may change as industry evolves. We also wanted to gauge customer satisfaction and evaluate use of the services we currently provide.
Learn more about the Customer Services survey results. WAPA's leadership councils are reviewing the survey results and identifying any next steps.
Contact Erin Green at 720-962-7016 with any questions about the survey.