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Customer News

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Western Area Power Administration is committed to evolving our communication standards to better meet our customers' needs. In addition to the open and transparent information related to our operational choices and capital planning efforts available on The Source, this page provides updates, alerts and news on topics of interest to customers.   

Customer advisories

06/26/17 Update: WAPA Purchase Card Corrective Actions

06/26/17 LAP, SLCA/IP customer update on FRN process for negotiations with SPP​​ (pdf)

05/22/17 Banner water year increases hydropower benefit

05/19/17 WAPA providing additional hydropower to customers

05/18/17 WAPA testifies on proposed transparency act​

05/04/17 WAPA announces proposed rate reductions for Pick-Sloan​

05/02/17 ​​WAPA helps tribal customer avoid rate increase

04/24/17 WAPA selects platform for PRS upgrade

04/17/17 Reliability: Studying, coordinating operations 

04/18/17 GAO closes out report on WAPA unobligated balances

03/23/17 MRO issues compliance final audit report on WAPA

03/22/17 The Source turns 1

01/06/17  Mountain West electricity providers explore RTO options

See full Newsroom.


Check out our Customer Circuit, a quarterly magazine provided electronically for customers.

  • Letter from the CIO
  • Across the industry
  • Technology performance
  • Powerful partnerships for 40 years

See past Customer Circuit editions.


​In December 2015, Western Area Power Administration launched a Customer Services survey, seeking feedback from CEOs and top leaders from our customers, generating agencies and customer representative organizations. When developing our Strategic Roadmap in 2013 and 2014, we identified the value in learning more about customer needs across WAPA, and if those needs may change as industry evolves. We also wanted to gauge customer satisfaction and evaluate use of the services we currently provide.  

Learn more about the Customer Services survey results. WAPA's leadership councils are reviewing the survey results and identifying any next steps. 

Contact Erin Green at 720-962-7016 with any questions about the survey.​

Page Last Updated: 6/27/2017 12:11 PM