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Customer news

The Source displays operational data and financial information in one convenient location as part of our commitment to transparency. Send comments, questions and suggestions for content to TheSource@wapa.gov.

Western Area Power Administration is committed to evolving our communication standards to better meet our customers' needs. In addition to the open and transparent information related to our operational choices and capital planning efforts available on The Source, this page provides updates, alerts and news on topics of interest to customers.   

Customer advisories

10/10/18: WAPA proposes to remove price cap on reselling transmission capacity​

09/04/18: WAPA selects new reliability coordinators​

07/13/18: Inspector General determines WAPA appropriately managing unobligated balances​

05/22/18: Save the Date: WAPA Technology and Security Symposium​, Aug. 21​

05/14/18: The Source website expanded to include 10 years of financial, operational data​

05/02/18: ​​More at-cost hydropower offered to LAP power customers​

04/19/18: WAPA Chief Administrative Officer to lead organization support functions​

04/06/18: Five years as WAPA's Administrator​

03/​19/18: State of WAPA's Assets - a 2018 outlook into operations

02/26/18: WAPA exploring multiple options for reliability coordinator

02/05/18: New Senior VP selected to manage Congressional, industry relations

02/05/28: WAPA, Southline sign participation agreement to develop new transmission line in Southwest

01/22/18: WAPA takes an internal look as markets develop

01/18/18: If there is no CR, WAPA will continue to operate

01/10/18: LAP, SLIP/IP customer update on outreach process for negotiations with SPP

01/08/18: New Senior VP selected to market Colorado River’s federal hydropower​ 

10/18/17: WAPA makes return to Treasury, lowers unobligated balances

10/13/17: CRSP MC office is moving Oct. 23

09/22/17: Mountain West announces next step to potential SPP membership

09/20/17: WAPA to support power restoration in U.S. Virgin Islands

09/01/17: Update: WAPA's Creditworthiness procedures available

06/26/17: Update: WAPA purchase card corrective actions

06/26/17: LAP, SLCA/IP customer update on FRN process for negotiations with SPP​

05/22/17: Banner water year increases hydropower benefit

05/19/17: WAPA providing additional hydropower to customers

05/18/17: WAPA testifies on proposed transparency act​

05/04/17: WAPA announces proposed rate reductions for Pick-Sloan​

05/02/17: ​​WAPA helps tribal customer avoid rate increase

04/24/17: WAPA selects platform for PRS upgrade

04/17/17: Reliability: Studying, coordinating operations 

04/18/17: GAO closes out report on WAPA unobligated balances

03/23/17: MRO issues compliance final audit report on WAPA

03/22/17: The Source turns 1

01/06/17:  Mountain West electricity providers explore RTO options

See full Newsroom.

CUSTOMER CIRCUIT​

Check out our Customer Circuit, a quarterly magazine provided electronically for customers.

  • ​Administrator's letter
  • State of Operations, WAPA-wide and in the Regions
  • Hydrology Report
  • Resilience through security
  • Balances in asset investments, risks
  • Financial planning answers

​See past Customer Circuit editions.

​CUSTOM​ER SERVICES SURVEY results


​In December 2015, Western Area Power Administration launched a Customer Services survey, seeking feedback from CEOs and top leaders from our customers, generating agencies and customer representative organizations. When developing our Strategic Roadmap in 2013 and 2014, we identified the value in learning more about customer needs across WAPA, and if those needs may change as industry evolves. We also wanted to gauge customer satisfaction and evaluate use of the services we currently provide.  

Learn more about the Customer Services survey results. WAPA's leadership councils are reviewing the survey results and identifying any next steps. 

Contact Erin Green at 720-962-7016 with any questions about the survey.​

Page Last Updated: 10/10/2018 9:21 AM